At MYRZAVIA™, operated by Citi Trends, Inc., we aim to make the delivery process clear, reliable, and easy to understand from the moment your order is placed.
This Shipping & Delivery Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what to expect for international shipments and delivery-related issues.
How We Fulfill Orders
MYRZAVIA™ works with selected fulfillment facilities and logistics partners to help deliver orders efficiently across different regions.
Depending on product availability and your delivery destination, an order may ship from a regional fulfillment center or another approved distribution location.
This fulfillment model helps us:
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Maintain broader product availability
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Reduce unnecessary warehousing
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Improve inventory flexibility
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Keep fulfillment operations efficient
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Limit excessive packaging where practical
Some multi-item orders may be shipped separately when products are fulfilled from different locations.
Order Preparation
Before an order leaves the fulfillment facility, it may go through order verification, preparation, packaging, and other routine processing steps.
Standard Processing Time
Please allow approximately:
2–5 business days
for most orders to be prepared before shipment.
Business days generally exclude weekends and recognized public holidays.
Busy Shopping Periods
During major holidays, promotional events, product launches, or periods of unusually high order volume, processing may take slightly longer.
In these situations, order preparation can require up to approximately:
6 business days
We appreciate your understanding during high-demand periods.
Shipping Charges
A standard shipping fee of:
$6.99 USD per order
may apply at checkout, regardless of destination, unless a different shipping rate, promotion, or free-shipping offer is clearly displayed before you complete your purchase.
The final shipping charge applicable to your order will be shown during checkout.
Estimated Delivery Windows
Delivery timing depends on the destination, fulfillment location, local carrier network, customs procedures, and other logistical conditions.
Typical estimated transit times are:
| Destination | Estimated Transit Time |
|---|---|
| United States | 8–14 business days |
| Canada | 10–16 business days |
| United Kingdom | 10–16 business days |
| Australia | 10–16 business days |
| Other International Destinations | 14–21 business days |
These estimates generally refer to transit time after an order has been dispatched and do not include the initial processing period.
Delivery dates are estimates rather than guaranteed arrival dates.
Factors That May Affect Delivery
Although we work to keep shipments moving efficiently, circumstances outside our direct control may occasionally cause delays.
Examples include:
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Severe weather
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Carrier disruptions
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Customs inspections
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Public holidays
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High seasonal shipping volume
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Transportation interruptions
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Incorrect or incomplete delivery information
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Local postal service delays
If tracking shows that your order is still moving through the carrier network, additional time may be required before delivery.
Tracking Your Shipment
Once tracking becomes available, shipment information may be sent to the email address used when placing your order.
The tracking notice may include:
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Carrier information
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Tracking number
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Current shipment status
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Available delivery updates
Please ensure the email address entered during checkout is accurate.
Tracking Status Not Updating?
Tracking information does not always update immediately after dispatch.
In some cases, it can take approximately 1–3 business days for the carrier's system to display the first scan or movement update.
A temporary lack of tracking activity does not necessarily mean that the shipment is lost.
Packages may continue moving between facilities before the next scan appears.
International Orders & Import Charges
International shipments may be subject to customs procedures in the destination country.
Unless otherwise stated during checkout, applicable import duties, taxes, customs fees, brokerage fees, or other government charges may be the responsibility of the recipient.
Such fees are determined by local authorities and are not generally included in the product price or standard shipping fee.
MYRZAVIA™ and Citi Trends, Inc. do not control the amount of customs duties or import taxes charged by individual countries.
Customs clearance may also result in additional delivery time.
For specific information about potential charges, customers may wish to consult the relevant customs authority in their destination country.
Multiple Packages
If your purchase contains several products, the items may occasionally arrive in more than one shipment.
This may happen when:
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Products are stocked at different fulfillment locations
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Items become ready for dispatch at different times
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Separate packaging improves shipment handling
When this occurs, you may receive more than one tracking number.
Separate packages from the same order can also arrive on different days.
Updating Your Shipping Information
Please review your delivery details carefully before submitting an order.
If you need to correct an address or request an order change, contact us as soon as possible at:
We recommend submitting change or cancellation requests within 12 hours of purchase.
While we will make reasonable efforts to assist, changes cannot always be guaranteed once fulfillment has started.
After an order has been processed or transferred to the shipping carrier, we may no longer be able to change the delivery address or cancel the shipment.
Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information during checkout.
Please confirm details such as:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact details where required
Orders returned, delayed, or undeliverable because of incorrect or incomplete customer-provided information may require additional processing or shipping charges before they can be resent.
Damaged Deliveries
We recommend inspecting your order soon after it arrives.
If the package or product appears damaged during transit, please contact us within 72 hours of delivery.
Email:
To help us review the issue, please provide:
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Your order number
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A description of the damage
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Clear photographs of the affected product
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Photos of the outer packaging when available
Once reviewed, an appropriate solution may include a replacement, refund, or other resolution depending on the circumstances.
Packages Confirmed Lost in Transit
If a shipment has not arrived and the carrier officially confirms that it has been lost while in transit, please contact our support team.
After verifying the carrier status and order information, MYRZAVIA™ may arrange a replacement or another appropriate resolution at no additional product cost, depending on the circumstances.
Packages marked as successfully delivered by the carrier may require additional investigation before a resolution can be issued.
Delivery Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, we recommend first checking:
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Around the delivery entrance
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Mailboxes or parcel lockers
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Building reception areas
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Household members
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Nearby secure delivery locations
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Neighbors, where appropriate
You may also contact the local carrier directly, as they may be able to provide additional delivery details.
If the package still cannot be located, contact us at service@myrzavo.com with your order and tracking information.
Need Help With Your Shipment?
For questions about order processing, tracking, delivery, damaged packages, or shipping-related concerns, contact:
Brand: MYRZAVIA™
Company: Citi Trends, Inc.
Customer Support: service@myrzavo.com
Including your order number in your email will help our team locate your purchase and review your request more efficiently.
Our Delivery Commitment
At MYRZAVIA™, we understand that receiving your order is an important part of the shopping experience.
Our goal is to provide a delivery process that is clear, dependable, and easy to follow — from checkout through arrival.