At MYRZAVIA™, operated by Citi Trends, Inc., we want your shopping experience to feel straightforward from purchase through after-sales support.
This policy explains the conditions for returning an item, how refunds are handled, and what to do if your order arrives damaged, incorrect, or otherwise unsuitable.
Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a standard return, the product should generally be:
-
Unused and in resalable condition
-
Returned with its original packaging
-
Accompanied by original tags or accessories, where applicable
-
Supported by valid proof of purchase, such as an order confirmation or receipt
Products that show signs of use, damage caused after delivery, missing parts, or incomplete packaging may not qualify for return.
Starting a Return
Before sending any product back, please contact our customer support team:
When contacting us, please include:
-
Your order number
-
The item you wish to return
-
The reason for the request
-
Photos, if the product arrived damaged or incorrect
Once your return request has been reviewed and approved, we will provide the applicable return instructions.
Where available, return shipping information or a return label may also be provided.
Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted or processed.
Damaged, Defective or Incorrect Orders
We recommend checking your package shortly after it arrives.
If you receive:
-
A damaged product
-
A defective item
-
The wrong product
-
An item that does not match your confirmed order
please contact us as soon as possible at service@myrzavo.com.
To help us review the issue efficiently, include your order details and clear photographs of the product and packaging where relevant.
After review, we may offer an appropriate resolution, such as a replacement, refund, or other remedy depending on the circumstances.
Items That May Not Be Eligible for Return
Certain product categories may be excluded from standard returns for hygiene, safety, personalization, or other practical reasons.
Examples may include:
-
Perishable goods
-
Personalized or custom-made products
-
Gift cards
-
Products marked as final sale
-
Certain promotional or clearance items
-
Opened hygiene-sensitive products where return is not appropriate
Return eligibility may depend on the specific product and applicable law.
If you are uncertain whether your purchase can be returned, contact us before shipping anything back.
Exchanges
For faster processing, we generally recommend handling exchanges as two separate transactions.
If you would like a different product, size, style, or variation:
-
Request a return for the original eligible item.
-
Complete the approved return process.
-
Place a new order for your preferred replacement.
This approach helps avoid delays caused by inventory availability.
European Union Orders
Customers receiving orders within the European Union may have additional statutory cancellation or withdrawal rights.
Where applicable, eligible consumers may have the right to withdraw from a qualifying purchase within 14 days without providing a reason.
Products returned under an applicable statutory withdrawal right may still need to meet relevant conditions regarding handling, condition, documentation, and return procedures.
These statutory rights apply independently of any additional return options offered by MYRZAVIA™ and do not limit rights provided under applicable consumer law.
Refund Review Process
Once an authorized return reaches the designated return location, the item may be inspected before a refund is approved.
After inspection, we will notify you regarding the outcome of your request.
If approved:
-
The refund will generally be sent to the original payment method
-
Processing may take up to 10 business days
-
Your bank, card issuer, or payment provider may require additional time before the credit appears in your account
The time it takes for funds to appear after we issue a refund is controlled in part by your financial institution.
If more than 15 business days have passed after we confirm that a refund was approved, please contact:
Original Shipping Costs
Unless required by applicable law or otherwise stated, original shipping charges may not be refundable.
If a return is caused by an error on our part, such as an incorrect or defective item, different return-shipping arrangements may apply.
Any applicable deductions or return shipping costs will be communicated before the return is completed where required.
Return Shipping Instructions
All returns must follow the instructions issued by our customer support team.
Because the appropriate return destination may depend on the product, fulfillment location, or order details, do not send a package to a company or warehouse address unless that specific address has been provided to you as part of an approved return request.
To obtain the correct return instructions, contact:
Packages sent to an unauthorized address may be delayed, rejected, or unable to be matched to your order.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible after placing it.
We will try to accommodate your request before fulfillment begins, but we cannot guarantee that an order can be changed or canceled once it has entered processing or shipment.
If the order has already shipped, the standard return procedure may apply after delivery.
Contact Customer Care
For return, exchange, refund, or damaged-order assistance:
Brand: MYRZAVIA™
Company: Citi Trends, Inc.
Email: service@myrzavo.com
Please include your order number whenever possible so our team can locate your purchase more efficiently.